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He then went to yell at another waiter in front of me who was not even MY WAITER I then proceeded to stop him and explain to him it was not that gentleman but it was the waiter Calvin who messed up my order.
Answer 1: The phone number for Olive Garden is (407) 245-4000. I would suggest having the employees go through a checklist with the customer before they leave the restaurant.
This lunch consisted of supervisors and general managers for one if the LARGEST FAST FOOD CHAINS IN THE WORLD so I understand the proper procedures when taking care of a customer with food allergies however none of the customer service steps where in places.
I then proceeded to ask to speak with manager on duty and he talked with me and his only concern was if they fixed my order correctly but he also did not apologize nor did he take the correct steps into recovering the customer problem.
His graduation cards were accidentally left on the table, which contained 0.00 cash in them. The restaurant was very busy with people lined up out the door, so they were basically cleaning the table before we left the table. There would have been no chance for anyone else to have grabbed these card, except for an employee.
As soon as my son got in the vehicle, he realized he didn’t have his cards & went back in immediately to get his cards.